Terms of service

Effective Date: 7 July 2025
Welcome to Snow Village Singapore ("we", "our", or "us"). These Terms of Service govern your use of our website https://www.snowvillage.ae and our products and services.

By accessing our website or purchasing from us, you agree to be bound by the following terms. Please read them carefully before proceeding.

1. Use of Our Website

You agree not to misuse our site or services. This includes:

Providing false information.
Interfering with website functionality.
Attempting to hack or breach security.

We reserve the right to refuse service or terminate access for any user who violates these terms.

2. Products and Orders

All products are subject to availability and may be modified or discontinued without notice.
We reserve the right to limit quantities or reject any order placed with us.
Prices listed are in Singapore Dollars (SGD) and are exclusive of GST unless stated otherwise.

3. Payment

We accept payments via secure gateways such as Visa, Mastercard, PayNow, and bank transfer. Full payment is required before order processing unless agreed otherwise in writing.

4. Shipping and Delivery

Delivery timelines are provided as estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, customs, or unforeseen events.

Large items (e.g., cold rooms, commercial fridges) may require special delivery arrangements. Please ensure accessibility at your premises.

5. Returns and Refunds

Please refer to our Return and Refund Policy for details.

6. Warranty

All products come with a limited warranty unless otherwise stated. Warranty coverage may vary by product type. Warranty claims must be accompanied by proof of purchase.

Misuse, improper installation, or unauthorised repairs will void warranty coverage.

7. Intellectual Property

All content on this website (text, images, logos, product information) is the property of Snow Village or its licensors and may not be used or reproduced without permission.