Refund policy

❄️ Snow Village Return & Refund Policy

Effective Date: 7 Jul 2025

At Snow Village Dubai, we take pride in delivering quality commercial refrigeration products. If you are not entirely satisfied with your purchase, we’re here to help.

🔄 Returns

Eligibility for Return:

  • Items must be unused, in original packaging, and in resalable condition.

  • Only regular-priced items are eligible. Sale, clearance, or custom-built products (e.g., cold rooms) are non-returnable unless defective.

Return Process:

  1. Contact us at 04 575 8790 within 3 days of delivery to request a Return Authorisation (RA).

  2. Provide your order number, product details, and reason for return.

  3. Once approved, we’ll send return instructions and a return shipping address.

  4. Buyer is responsible for return shipping costs unless the item was defective or incorrect.

Important: Returns without prior approval or shipped to the wrong address may be rejected.

💰 Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection.

  • Approved refunds will be processed to your original payment method within 7–14 business days.

  • A restocking fee (10–15%) may apply for commercial equipment depending on product condition.

  • Shipping fees are non-refundable.

⚠️ Damaged or Defective Items

If your item arrives damaged or faulty:

  • Contact us within 24 hours of delivery.

  • Provide photos or video evidence of the issue.

  • We will offer an exchange, repair, or refund depending on the case.

❌ Non-Returnable Items

  • Custom cold rooms

  • Clearance or promotional items

  • Products damaged due to misuse or mishandling

📞 Contact Us

For returns, questions, or support, please contact:

Shop.1 11A street al khabaisi - Deira - Dubai
Mobile: 04 575 8790
Website: https://www.snowvillage.ae